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 Assistance Program

Southwest Hearing Aid Solutions Inc. administers the  Technology program funded by Texas Health and Human Services Commission / Office of Deaf and Hard of Hearing. We service Region 10 for the Technology program! (see service map below)

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This program is available to individuals with various disabilities. This is just another way we provide resources to a life with better hearing.

Region 10 Deaf / Hard of Hearing Technology Resource Specialist

Cecilia Reyes

Cecilia Reyes serves the Texas community as the Technology Resource Specialist for Region 10. She has over 5 years of of experience working to find solutions for Texas residents who are Deaf or hard of hearing. Her ever growing knowledge can help you or your loved ones gain access to communication equipment that aid with any barriers caused by a hearing disability. 

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Resources available:

  • Driver ID visor card

  • Certificate of Dafness for Tuition Waiver

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Some Devices available:

  • Amplified phone 

  • Caption phone

  • Assisted listening device

  • Ring Signaler 

  • Much more!

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Qualifications:

1) Texas residency

2) 18+ years of age

3) Inform us of your disability for ages 5 yrs+ (Deaf or hard of hearing)

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Call our office today for more details or to sign up!

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​Please note: Our office has a Technology Specialist

Our Specialized Telecommunications Assistance Program (STAP) Specialist contract with Health and Human Services (HHSC)/Deaf and Hard of Hearing Services (DHHS) will end on August 31, 2025.

After this date, community members can refer to the DHHS Contractors Page to view the list of current Access Specialists and Technology Specialists available to assist you.

Linked is a FAQ document developed by Deaf and Hard of Hearing Services to address questions and provide clarification to the community regarding this upcoming change.

For questions specifically related to STAP, please contact the STAP team at DHHS.Phones@hhs.texas.gov or (512) 605-0568.

To locate STAP vendors in your area, use the STAP Vendor Search tool.

If you have questions or need assistance with a referral to an Access or Technology specialist, please contact DHHS at DHHS.Mailbox@hhs.texas.gov or (512) 410-1387.

service territory stap.PNG

Upcoming events!

You can find Cecilia Reyes at the upcoming events shown below to learn more about the resources available.

EPISD Health Fair

September 9, 2025

Starlight Event Center

6650 Continental Dr.

El Paso, TX. 79925

4 pm - 7 pm

Health Fair

September 16, 2025

 Coach Archi Duran Elementary School

5249 Bastille Ave.

El Paso, TX. 79924 

1 pm - 5 pm

Presentation

September 10, 2025

Baines Apartments

10661 Vista del Sol Dr.

El Paso, TX. 79935

3 pm - 4 pm

Love Your Heart: A Wellness Event

September 19, 2025

Oz Glaze Senior Center

13969 Veny Webb St.

Horizon City, TX. 79928

11 am - 2 pm

Technology Presentation

September 12, 2025

Chai Manor Apartments

406 Wallenberg Dr.

El Paso, TX. 79912

3 pm - 4 pm

Technology Presentation

September 23, 2025

Valle Hermoso Apartments

250 Ysleta Ln.

El Paso, TX. 79907

3 pm - 5 pm

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